Privacy Policy i8 Casino – Player Data Protection

I8 Casino deeply respects the privacy of all users on our platform. This Privacy Policy is drafted to clearly and transparently explain how we collect, use, store, and protect your personal information when you use the i8 Casino website, mobile app, and services.

This document applies to all users who register an account, visit our website, or use any services provided by i8 Casino. By using our platform, you agree to the practices described in this Privacy Policy.

We comply with Malaysia's Personal Data Protection Act 2010 (PDPA) in every aspect of user data processing. If you have any questions about how we handle your personal information, please refer to the Contact Us section at the end of this document.

We collect various types of information depending on how you interact with the i8 casino platform. The following are the main categories of data we collect:

The information we collect is used for the following purposes, and only for these purposes:

• Account management: Creating, verifying, and maintaining your user account on the i8 casino platform.
• Transaction processing: Processing deposits, withdrawals, and all financial transactions securely and efficiently.
• Identity verification (KYC): Meeting legal requirements related to identity verification and anti-money laundering compliance.
• Customer support: Providing technical assistance and resolving any issues you report to our team.
• Platform security: Detecting and preventing fraudulent activity, money laundering, and system abuse.
• Service improvements: Analyzing usage patterns to improve platform functionality, design, and performance.
• Marketing communications: Sending information about promotions, new offers, and platform updates — only to users who have opted in to receive such communications.
• Legal compliance: Fulfilling the legal and regulatory obligations applicable to our operations.

We will not use your data for any purpose other than those stated above without obtaining your prior consent.

I8 Casino does not sell or rent your personal information to anyone. However, in certain limited situations, we may share your information with the following parties:

• Payment service providers: To securely process deposit and withdrawal transactions. These providers are bound by strict confidentiality agreements.
• Identity verification service providers: A third-party KYC platform that helps us verify user identities in accordance with legal requirements.
• Technology infrastructure providers: Companies that help us manage servers, databases, and other technical services required for platform operations.
• Regulatory bodies and legal authorities: When required by law, court order, or a formal request from a legitimate authority.
• Business partners: Only under specific circumstances and with your explicit consent, such as joint promotional programmes you have chosen to participate in.

Protecting your personal data is an absolute priority for i8 casino. We implement comprehensive technical and organizational security measures to ensure your information is always protected.

• End-to-end encryption: All data transmitted between your device and our servers is protected by 256-bit SSL/TLS encryption.
• Two-factor authentication (2FA): An additional security layer is available for all user accounts to prevent unauthorized access.
• 24/7 security monitoring: Our automated monitoring system detects and responds to any suspicious activity around the clock.
• Internal access controls: Only specifically authorised personnel may access user data, and all access is logged for audit purposes.
• Regular penetration testing: An external security team conducts regular security testing to identify and address any vulnerabilities.
• Automatic data backups: User data is automatically backed up to a secure, protected location to ensure service continuity.

While we take all reasonable steps to protect your data, no system can guarantee 100% absolute security. Should any data breach occur that affects your information, we will notify you within the timeframe required by law.

I8 Casino uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions properly. The following are the types of cookies we use:

You can manage cookie settings through your browser preferences. Please note that disabling essential cookies may affect core platform functionality and your login experience.

Under the Personal Data Protection Act 2010 and international best practices, you have the following rights regarding your personal data:

I8 Casino retains your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy, or as required by applicable law.

• Active account data: Retained for the duration your account is active and for a specified period after account closure to meet audit requirements.
• Financial transaction records: Retained for a minimum of seven years in accordance with Malaysian financial and taxation legal requirements.
• Support communication logs: Retained for three years for reference purposes and dispute resolution.
• Technical log data: Retained for 90 days for security purposes and technical troubleshooting.

Once the retention period expires, data will be securely deleted using methods that ensure it cannot be recovered.

The i8 casino platform may contain links or integrations with third-party services such as payment providers and identity verification providers. Please note that:

• The i8 Casino Privacy Policy does not apply to third-party websites or services accessed through our platform.
• Each third-party platform has its own privacy policy, which you should read and understand before using it.
• I8 Casino is not responsible for the privacy practices of any third party, although we endeavour to work only with trusted and reputable partners.

I8 Casino reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the adoption of new technologies.

• You will be notified of any significant changes via in-platform notifications or by email to your registered address.
• The "Last Updated" date at the top of this document will be updated whenever changes are made.
• Continued use of the platform after changes take effect will be considered acceptance of the revised policy.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact us:

• Live Chat: Available 24 hours a day, 7 days a week via the chat icon on the i8 Casino platform.
• Email: [email protected] — Responses are typically within 24 business hours.
• Supported languages: Bahasa Melayu and English.

For data protection complaints that cannot be resolved through our support channels, you have the right to submit a complaint to the Department of Personal Data Protection Malaysia or the relevant regulatory authority.